Question: Why are our prices ranging between $6 and $1500?
Answer:
-To purchase a design for yourself to make a postcard, picture or giclee (design printed on fabric) your price will be between $6 and $60 depending on the size and artistic evaluation of the design.
-To purchase design for commercial use you have to buy it with copyright. The price of copyright is $495 to $1500.
Please be advised that copyright from "Fine Art" category is not offered.
Question: I like the design from commercial category and want to buy it for myself. Can I pay the lower price?
Answer:
Yes, your price will be the same as a price for art prints $49.50.
Please contact us for approval.
Question: How do I order your designs?
Answer:
Browse the catalog until you find the design(s) or art peace you require.
Unfortunately we can not offer you an automatic shopping cart service at this time. Please email as the peace number and a link where you found it and we will send you a bill. Our email is info@artandprintdesigns.com
We accept checks, PayPal and major credit cards. You should receive a confirmation e-mail after you have paid. The name of the company on your credit card statement will be artandprintdesigns
Question: How do I receive my design(s)? Do I download them? Or will you send me a CD ?
Answer:
-If you order up to 5 designs they will be sent to you by e-mail within 24 hours after receiving your payment.
-If you order more then 5 designs you have a choice: We can sent it to you by e-mail or on a CD, in that case you have to pay shipping and handling charges.
-If you order designs with copyright . We will sent it on a CD, shipping and handling charges are included.
-Giclees and posters take 5days to a 2 weeks for delivery.
-If you order an art piece that we have available immediately we will ship it to you within 24 hours.
Some of our pieces have to be made to order, in that case you will be notified of the time frame after you make 50% deposit. If you are not happy with the time frame we will refund your money within 3 days after we receive your disagreement notice and request for the refund.
Our policy is to guarantee of satisfaction to our customers. We ask that our artists do the same.
The deposit for made to order art pieces becomes unrefundable 3 days after we receive your confirmation of the order with agreement to our time frame .
Question: How do I order Art Print?
Answer:
Choose your design from any category click on poster or print on canvas (giclee) option, if not available contact us by e-mail at into@artandprintdesigns.com , you will be informed of size option and final price.
Unframed print on paper or canvas, rolled in a tube is made to order and can be mounted to any standard mount board, for framing without glass.
Question: What do I do if the digital files are corrupted?
Answer:
Don't panic. Contact us immediately and we will help you solve the problem.
Question: What is your refund policy?
Answer:
We do not refund purchases on digital files, but we will provide technical support. We guarantee only the quality of the files and formats we provide. If you purchase our designs for conversion or resizing, then you do so at your own risk. We are not responsible for the quality of the converted or resized files or failure to convert or to resize them.
We will refund our prints, if send within 15 days.
Question: What is your copyright policy?
Answer:
You can sell or give away items that you produce with our designs. However, you cannot sell or share the design file, unless you purchase it with copyright. If you know someone who would like our designs, please ask them to visit our web site.
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Delivery time frame:
-Digital design files are e-mailed within 24 hrs.
-Art Prints are made to order. Please allow 1-2 weeks for delivery.
-File CDs are send within 24 hrs.
-Art pieces are shipped within 48 hrs, if in stock, otherwise you will be notified by email immediately.
If you have any questions that you would like to ask, send them to us at info@artandprintdesigns.com
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